Refund policy
Return & Refund Policy — NOVE Tech LB
Our promise
We want you to love your band. If something isn't right, contact us within 7 days of delivery and we'll sort it out.
Exchanges (wrong size or model)
Ordered the wrong size, band length or watch model? We'll exchange it for the correct one within 7 days of delivery. The band must be unused, clean, and returned with all its parts (connectors, pins) and original packaging. Use the Watch Guide before ordering to make sure you pick the right fit.
Returns (change of mind)
You can return an unused item within 7 days of delivery for a refund. It must be in its original condition and packaging. Delivery fees are non-refundable, and the customer covers the delivery cost of sending the item back.
Damaged, defective or incorrect items
If your order arrives damaged, defective, or isn't what you ordered, contact us within 7 days of delivery with a photo of the item. We'll replace it or refund you in full, including delivery, at no cost to you.
Items we can't accept back
- Items that have been worn, washed, damaged or altered after delivery
- Items returned without their connectors, pins or original packaging
- Reversible wristbands, for hygiene reasons (unless they arrive defective or incorrect)
- Items returned after the 7-day window
How to request a return or exchange
- Message us on WhatsApp or email with your order number and the reason for the return or exchange.
- We'll confirm and arrange the pickup or drop-off details.
- Once we receive and check the item, we'll send the exchange or process your refund.
Refunds
Approved refunds are sent within 5 working days of us receiving the returned item. We refund through the original payment method, such as Whish Money, or as store credit if you prefer.
Delivery across Lebanon
Orders are delivered within 3–7 working days.
- $6 to all areas
Contact us
Email: novetechlb@gmail.com
WhatsApp: +961 70 886 306
Instagram & TikTok: @nove.tech.lb